Gateway Profile 5 Network Connection Problems

[pectv]

I have a Gateway Profile 5MX but I do not have the Gateway system o
recovery disk for it. I have downloaded from Gateway what should be th
network drivers for the Gateway Profile 5 using Windows XP Pro operatin
system. I am getting Error 10 Cannot Start in the device manager.
Gateway indicates the Network connection should be Intel Pro 1000MT/C
or Intel Pro 100VE. The BIOS shows CAS LAN (Giga Lan) Enabled. I don'
know what CAS means but I have tried selecting the Pro 1000MT, Pr
1000CT and the Intel Pro 100VE and I get the same cannot start messag
for all of them. Is there anyone out there familar with which Networ
adapter was actually used in these Profile 5 computers and what I can d
to get the correct driver installed

[SC Tom]

I have a Gateway Profile 5MX but I do not have the Gateway system or
recovery disk for it. I have downloaded from Gateway what should be the
network drivers for the Gateway Profile 5 using Windows XP Pro operating
system. I am getting Error 10 Cannot Start in the device manager.
Gateway indicates the Network connection should be Intel Pro 1000MT/CT
or Intel Pro 100VE. The BIOS shows CAS LAN (Giga Lan) Enabled. I don't
know what CAS means but I have tried selecting the Pro 1000MT, Pro
1000CT and the Intel Pro 100VE and I get the same cannot start message
for all of them. Is there anyone out there familar with which Network
adapter was actually used in these Profile 5 computers and what I can do
to get the correct driver installed?

How old is this system? I have never had much luck with on-board NIC's, and
generally end up using an add-on card.

According to this page
http://support.gateway.com/s/Profile/profile5/Shared/2520934/2520934sp2.shtml
the card could be
"Chip (Controller):
- Embedded within ICH5 (10/100 Mbps)
or
- CSA bus Intel 82547GI (10/100/1000 Mbps) Physical:
- Intel 82562EZ (10/100 Mbps)
or
- Embedded within Intel 82547GI (10/100/1000 Mbps)"

Is this the driver you downloaded?
http://support.gateway.com/support/drivers/getFile.asp?id=19856&dscr=Integrated%20Intel(r)%20PRO/1000%20MT/CT%20or%20Intel(r)%20PRO/100%20VE%20Network%20Driver%20Revision:%20PRO/1000%20-%207.0.36.0;%20PRO/100%20-%207.0.26.0&uid=230425560

If it still doesn't work, I'd try an add-on card. One can be had for less
than $20 at most places like wallyworld, Best Buy, Staples, etc.

SC Tom

[Ben Myers]

Post by SC Tom

I have a Gateway Profile 5MX but I do not have the Gateway system or
recovery disk for it. I have downloaded from Gateway what should be the
network drivers for the Gateway Profile 5 using Windows XP Pro operating
system. I am getting Error 10 Cannot Start in the device manager.
Gateway indicates the Network connection should be Intel Pro 1000MT/CT
or Intel Pro 100VE. The BIOS shows CAS LAN (Giga Lan) Enabled. I don't
know what CAS means but I have tried selecting the Pro 1000MT, Pro
1000CT and the Intel Pro 100VE and I get the same cannot start message
for all of them. Is there anyone out there familar with which Network
adapter was actually used in these Profile 5 computers and what I can do
to get the correct driver installed?

How old is this system? I have never had much luck with on-board NIC's, and
generally end up using an add-on card.
According to this page
http://support.gateway.com/s/Profile/profile5/Shared/2520934/2520934sp2.shtml
the card could be
- Embedded within ICH5 (10/100 Mbps)
or
- Intel 82562EZ (10/100 Mbps)
or
- Embedded within Intel 82547GI (10/100/1000 Mbps)"
Is this the driver you downloaded?
http://support.gateway.com/support/drivers/getFile.asp?id=19856&dscr=Integrated%20Intel(r)%20PRO/1000%20MT/CT%20or%20Intel(r)%20PRO/100%20VE%20Network%20Driver%20Revision:%20PRO/1000%20-%207.0.36.0;%20PRO/100%20-%207.0.26.0&uid=230425560
If it still doesn't work, I'd try an add-on card. One can be had for less
than $20 at most places like wallyworld, Best Buy, Staples, etc.
SC Tom

The OP can also try the Intel web site:

http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=998&OSFullName=Windows*+XP+Professional&lang=eng&strOSs=44&submit=Go%21

I used 82562EZ in a Google search and it took me right to the Intel web
pages for the chip.

I have had good luck 99.99% of the time with on-board NICs. The
exceptions are when the on-board NIC has failed or it is not fast enough
for a given network environment. The trick is finding the right
drivers, and the trick to finding the right drivers is to identify the
chip manufacturer and model with 100% accuracy. With name brand
companies like Gateway, Dell, and even HPaq, the drivers for on-board
NICs can readily be found on their web sites. For all practical
purposes, on-board NIC chips are one of three: Realtek (cheap and
favored by HP and the cheap mobo manufacturers), Intel (favored by
Intel. DOH!), and Broadcom. Haven't need anything else in the last
several years... Ben Myers

[SC Tom]

Post by Ben Myers

Post by SC Tom

I have a Gateway Profile 5MX but I do not have the Gateway system or
recovery disk for it. I have downloaded from Gateway what should be the
network drivers for the Gateway Profile 5 using Windows XP Pro operating
system. I am getting Error 10 Cannot Start in the device manager.
Gateway indicates the Network connection should be Intel Pro 1000MT/CT
or Intel Pro 100VE. The BIOS shows CAS LAN (Giga Lan) Enabled. I don't
know what CAS means but I have tried selecting the Pro 1000MT, Pro
1000CT and the Intel Pro 100VE and I get the same cannot start message
for all of them. Is there anyone out there familar with which Network
adapter was actually used in these Profile 5 computers and what I can do
to get the correct driver installed?

How old is this system? I have never had much luck with on-board NIC's,
and generally end up using an add-on card.
According to this page
http://support.gateway.com/s/Profile/profile5/Shared/2520934/2520934sp2.shtml
the card could be
- Embedded within ICH5 (10/100 Mbps)
or
- Intel 82562EZ (10/100 Mbps)
or
- Embedded within Intel 82547GI (10/100/1000 Mbps)"
Is this the driver you downloaded?
http://support.gateway.com/support/drivers/getFile.asp?id=19856&dscr=Integrated%20Intel(r)%20PRO/1000%20MT/CT%20or%20Intel(r)%20PRO/100%20VE%20Network%20Driver%20Revision:%20PRO/1000%20-%207.0.36.0;%20PRO/100%20-%207.0.26.0&uid=230425560
If it still doesn't work, I'd try an add-on card. One can be had for less
than $20 at most places like wallyworld, Best Buy, Staples, etc.
SC Tom

http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=998&OSFullName=Windows*+XP+Professional&lang=eng&strOSs=44&submit=Go%21
I used 82562EZ in a Google search and it took me right to the Intel web
pages for the chip.
I have had good luck 99.99% of the time with on-board NICs. The
exceptions are when the on-board NIC has failed or it is not fast enough
for a given network environment. The trick is finding the right drivers,
and the trick to finding the right drivers is to identify the chip
manufacturer and model with 100% accuracy. With name brand companies like
Gateway, Dell, and even HPaq, the drivers for on-board NICs can readily be
found on their web sites. For all practical purposes, on-board NIC chips
are one of three: Realtek (cheap and favored by HP and the cheap mobo
manufacturers), Intel (favored by Intel. DOH!), and Broadcom. Haven't
need anything else in the last several years... Ben Myers

For some reason, my on-board ones seem to quit working for no apparent
reason after a year or two. On the last 3 MB's I've had (all Asus boards, 2
w/ Realtek and 1 w/ Nvidia NIC's), they all failed within 18 months. I have
a good UPS with ethernet protection, so I guess it's not a lightning strike
(since my cable modem and hub have not been affected), and the add-in NIC I
bought 5-6 years ago still works fine on this last MB, so I don't know what
causes them to go. They just seem delicate. Maybe I overwork them LOL.

SC Tom

[Ben Myers]

Post by SC Tom

Post by Ben Myers

Post by SC Tom

I have a Gateway Profile 5MX but I do not have the Gateway system or
recovery disk for it. I have downloaded from Gateway what should be the
network drivers for the Gateway Profile 5 using Windows XP Pro operating
system. I am getting Error 10 Cannot Start in the device manager.
Gateway indicates the Network connection should be Intel Pro 1000MT/CT
or Intel Pro 100VE. The BIOS shows CAS LAN (Giga Lan) Enabled. I don't
know what CAS means but I have tried selecting the Pro 1000MT, Pro
1000CT and the Intel Pro 100VE and I get the same cannot start message
for all of them. Is there anyone out there familar with which Network
adapter was actually used in these Profile 5 computers and what I can do
to get the correct driver installed?

How old is this system? I have never had much luck with on-board NIC's,
and generally end up using an add-on card.
According to this page
http://support.gateway.com/s/Profile/profile5/Shared/2520934/2520934sp2.shtml
the card could be
- Embedded within ICH5 (10/100 Mbps)
or
- Intel 82562EZ (10/100 Mbps)
or
- Embedded within Intel 82547GI (10/100/1000 Mbps)"
Is this the driver you downloaded?
http://support.gateway.com/support/drivers/getFile.asp?id=19856&dscr=Integrated%20Intel(r)%20PRO/1000%20MT/CT%20or%20Intel(r)%20PRO/100%20VE%20Network%20Driver%20Revision:%20PRO/1000%20-%207.0.36.0;%20PRO/100%20-%207.0.26.0&uid=230425560
If it still doesn't work, I'd try an add-on card. One can be had for less
than $20 at most places like wallyworld, Best Buy, Staples, etc.
SC Tom

http://downloadcenter.intel.com/filter_results.aspx?strTypes=all&ProductID=998&OSFullName=Windows*+XP+Professional&lang=eng&strOSs=44&submit=Go%21
I used 82562EZ in a Google search and it took me right to the Intel web
pages for the chip.
I have had good luck 99.99% of the time with on-board NICs. The
exceptions are when the on-board NIC has failed or it is not fast enough
for a given network environment. The trick is finding the right drivers,
and the trick to finding the right drivers is to identify the chip
manufacturer and model with 100% accuracy. With name brand companies like
Gateway, Dell, and even HPaq, the drivers for on-board NICs can readily be
found on their web sites. For all practical purposes, on-board NIC chips
are one of three: Realtek (cheap and favored by HP and the cheap mobo
manufacturers), Intel (favored by Intel. DOH!), and Broadcom. Haven't
need anything else in the last several years... Ben Myers

For some reason, my on-board ones seem to quit working for no apparent
reason after a year or two. On the last 3 MB's I've had (all Asus boards, 2
w/ Realtek and 1 w/ Nvidia NIC's), they all failed within 18 months. I have
a good UPS with ethernet protection, so I guess it's not a lightning strike
(since my cable modem and hub have not been affected), and the add-in NIC I
bought 5-6 years ago still works fine on this last MB, so I don't know what
causes them to go. They just seem delicate. Maybe I overwork them LOL.
SC Tom

Realtek NICs are bottom-of-the-line. Or is it bottom of the barrel?
Never had experience with nVidia NICs. They may well have bought the
Realtek or another design and baked it into their own silicon... Ben Myers

[pectv]

Thanks Tom & Ben for all your help. We were familiar with the Gatewa
Profile 4's so we got the Profile 5 at an auction a few months ago. Th
original ship date for our Profile 5 was 7/22/2004. We like the Gatewa
Profile computers because they are all in one but that is also wha
makes them frustrating when Windows does not exactly identify th
components. We thought we had searched all support info for the Profil
5 on the Gateway website and also on MPC before they took their websit
down at the end of March; but we had never seen the info you sen
regarding the LAN Chip (Controller). We had already used the driver
(that you referenced) from the Gateway Support for Profile 5 and the
resulted in the Code 10 cannot start. Since the BIOS indicated ou
network should be "GigaLan", we selected the Intel 82547GI chipset an
downloaded/installed it from Intel's website. And like magic, it worked
As additional information, once it was installed, Windows XP Devic
Manager identified it as Intel Pro 1000 CT. Thanks again you guys fo
all the information. This problem has plagued us on and off for month
and your help has preserved my sanity